Refund policy
At PetUnwind, we are committed to providing a smooth shopping experience and ensuring customer satisfaction.
Returns
At this time, we do not accept returns or exchanges.
Due to the nature of our products and fulfillment process, all sales are considered final once an order has been delivered.
Please review product descriptions carefully before placing your order.
Refund Eligibility
We may offer a refund or replacement only in the following situations:
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The item arrived damaged.
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The wrong item was received.
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The order was not delivered.
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The product has a significant manufacturing defect.
To qualify for a refund or replacement, customers must provide clear evidence of the issue.
Required Proof
To submit a refund request, please email us at petunwind@gmail.com within 7 days of delivery and include:
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Your order number
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A detailed description of the issue
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Clear photos or videos showing the problem
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Photos of the product and packaging (if applicable)
Refund or replacement requests submitted without sufficient evidence may be denied.
Non-Refundable Situations
Refunds will not be issued for:
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Change of mind
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Incorrect product selection by the customer
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Minor variations in color, size, or appearance due to screen settings
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Delays caused by shipping carriers, customs, weather, or other circumstances beyond our control
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Orders with incorrect shipping information provided by the customer
Lost or Undelivered Orders
If your order has not arrived within a reasonable timeframe, please contact us.
We will investigate the shipment with the carrier and fulfillment partner before determining eligibility for a refund or replacement.
Refund Processing
If your claim is approved, your refund will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.
Contact Us
If you have any questions regarding this policy, please contact us at:
We appreciate your trust in PetUnwind and are always here to help.