Frequently Asked Questions
Everything you need to know about our products and your pet's wellness journey.
Yes! All PetUnwind products are vet-recommended, made with non-toxic, pet-safe materials. They are suitable for dogs, cats, rabbits, and guinea pigs of all sizes and ages.
GeneralYes! All PetUnwind products are reviewed and recommended by licensed veterinarians. We only sell products that meet our strict safety and quality standards for pet wellness.
SafetyWe offer FREE shipping on all U.S. orders over $49. Standard shipping takes 3–5 business days. Expedited options are available at checkout. All orders are processed within 1–2 business days.
ShippingWe offer hassle-free 30-day returns. If you or your pet are not satisfied with any product, simply contact our support team and we'll arrange a full refund or exchange — no questions asked.
ReturnsAbsolutely. Our calming beds, lick mats, and snuffle mats are designed using enrichment science to reduce anxiety and stress in pets. Thousands of pet parents have seen significant improvement in their pet's calm behavior. Results may vary by pet.
ProductsYes. All our products are made from BPA-free, food-grade, non-toxic materials. We rigorously test every product to ensure they are completely safe for chewing, licking, and extended use.
SafetyWe recommend our Snuffle Mats, Lick Mats, and Calming Beds for pets with separation anxiety. These enrichment tools keep pets mentally stimulated and soothed when you're away. Our 'Shop by Problem' section can help you find the perfect match.
ProductsCurrently, we ship within the United States only. We are working on expanding our international shipping. Join our email list to be notified when we launch in your country.
ShippingMost of our lick mats, snuffle mats, and slow feeder bowls are dishwasher-safe (top rack). For plush toys and calming beds, we recommend hand washing with mild pet-safe detergent. Specific care instructions are included with each product.
ProductsStill have questions? We're here to help.
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